Below FAQ are some common Questions that you might face before/after your #thockjourney.
If you have other questions, please just send it to firstname.lastname@example.org.
- Pre-Order Updates
- Keyboard Queries?
- Keycap, Switch and Coiled Cables Query?
- Return Policy
- Shipping & Delivery Policy
- Pre-Order Policy
- Group-Buy Policy
If you have an issue or question that requires immediate assistance, please join our DISCORD .
If we aren’t available, drop us an email and we will get back to you within 4-6 hours!
There's been a small delay due to the ChineseNewYear(CNY)
We exclusively provide updates on our Discord Channel or via Mail.
Please use this link to. join our discord server : https://discord.com/invite/rbYBskJyM2
All our boards are covered under 1-Year Domestic warranty unless otherwise stated on the product page.Warranty Conditions:
1. The Boards should be in OEM-Spec, containing original switches and keycaps and other components.
2. No PCB Damaging tape mods should be applied.
3. No modding or electrical damage is covered.
Pre-Build Keyboards Contain:
1/ Keyboard, Switches and Keycaps.
2/ USB-C or equivalent connection cable.
3/ Switch Puller(Only on Hotswap Boards) and Keycap Puller.
Keycap, Switch and Coiled Cables Query?
1/ Keycaps are made with the highest quality finished and QC'd by us.
2/ Keycaps can only be returned in case their's an OEM finish in the defect such as pre-fading.
1/ Switches are QC'd by us and would not contain any kind of bent pins.
2/ Switches are a non-returnable product since physical damage can happen on mounting by customer.
1/ Keyboards are a QC Inspected Product.
2/ No return is applicable, only warranty claims.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Stickeys, C-207, Nirvana Courtyard, Sector-50, Gurgaon. 1220018.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Stickeys, accessible from https://stickeys.in
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
You are entitled to cancel Your Order within 7 days unless the product shipping label is created. If your order contains part pre-order items its non cancellable.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: email@example.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
No Returns are applicable on goods unless an OEM defect takes place.
For the Following :
1. The Goods were purchased in the last 7 days.
2. The Goods are in the original packaging.
Please note the following orders can not be returned:
1. Goods made to your specifications and/or personalised.
2. Goods which can not be returned due to nature of supply such as fading of finish or breakage due to deterioration.
3. Orders containing goods on sale.
We refuse the right to refuse returns of orders that does not meet the above conditions in our sole discretion.
The Customer is responsible for the cost and risk of returning the goods.
The goods should be sent at the following address:
-- C-207, Nirvana Courtyard, Sector-50, Gurgaon. 122018.
We cannot be held responsible for goods damaged or lost in return shipment.
Shipping & Delivery Policy
We offer delivery through various shipping partners for which we hold sole discretion
-- Standard Shipping
/ Standard Shipping on all orders within 3-7 working days of receiving the order.
-- Free Shipping
/ We offer free standard shipping on all orders above ₹2500.
-- Tracking Info
/ We will send you an email with all tracking and shipping information, once the order is packed and shipped.
If the delivery is delayed for any reason we will let your know via email and advise you on a revised delivery date.
At Stickeys, we truly believe in getting you the niche of Keyboard Community in India, for the same we introduce Pre-Orders and Group Buys for the Indian Mechanical Keyboard Community.
Pre-orders are only confirmed on advance payment.
No Cancellations are allowed for the pre-order products to secure the orders for other members too.
Cancellations are only possible in case the product doesnt reach in the 90 Day window from the order date.
In such a case, refund shall be made in the form of Store Credit/UPI/Bank Transfer.
If the cancellation is requested by the customer between 0-90 Days of order, only store credit will be refunded. 10% Cancellation charges are applicable.
Pre-order products can only be returned on a manufacturing/quality defect. For the same our standard policies apply.
Pre-Order pricing will usually differ from in-stock pricing for the same product.
Group-Buys are only confirmed on advance payment.
Group-Buys Cancellations are subject to 10% cancellation fee and can only be done so till the time the Group-Buy is live/not ended.
Group-Buy products can only be returned on a manufacturing/quality defect. For the same our standard policies apply.
2. In such cases, we will refund the order amount within 7 working day at our discretion.